Privacy policy
This policy explains what HearthRow collects, how we use it, and how we protect it. We keep things simple and only ask for contact details and basic matching information you choose to share.
What HearthRow is
HearthRow is a free matching and information service for families looking for a licensed adult family home, adult foster care home, or board-and-care home for an aging or disabled adult.
We are not a care home, care provider, medical professional, or government agency. We do not provide care, and we do not give medical, nursing, legal, or financial advice. We encourage families to confirm a home’s current state license or certification, speak with the home directly, and tour the home before making any decision.
You can read more about our general terms in Terms and our service limits in Disclaimer.
What information we collect
We keep our information collection limited. In general, we collect contact details and basic request information so we can help connect you with licensed homes near you.
This may include:
- Your name
- Phone number or email address
- City, state, or ZIP code
- Basic preferences about the kind of home you are looking for
- General contact notes you choose to share
We do not ask for medical history, diagnoses, financial account numbers, or sensitive records. Please do not send those details to us.
How we use information
We use the information you share to respond to your request, help you find a licensed adult family home near you, and improve our service.
We may also use it to communicate with you about your request, follow up on your contact, and help you compare general options. Any Medicaid or benefits information on our site is provided as general educational information only. It is separate from the matching process and should always be confirmed with the state Medicaid office or another qualified source.
We do not guarantee placement, availability, cost, or any outcome.
When we share information
We may share your contact information with matched homes only when you consent, so they can contact you about their services and current availability.
Some homes pay HearthRow a flat fee when we connect them with a family. It never changes what you pay, and you are never under any obligation.
We do not sell your personal information for marketing in the way many people mean when they say “sell.” We also do not share more than is needed for the contact you asked for.
How we protect information
We use reasonable administrative, technical, and physical safeguards to help protect the information you share with us. No website, email system, or internet transmission is completely secure, so we cannot promise perfect security.
If you contact us, please use care with what you send. Only share the contact details and basic request information needed for us to help you. Never send medical records, insurance account numbers, or other sensitive personal documents unless a licensed home or agency has separately asked you to do so.
Your choices and contact
You can choose not to share certain information, but that may limit how well we can help connect you with homes. You may also ask us to update or stop using your contact information, subject to applicable law.
If you have questions about this policy or how we handle your information, contact us through our website. We will do our best to answer clearly and respectfully.
For more about how our service works, please review Terms and Disclaimer.
We only collect limited contact information, use it to help connect you with licensed homes, and share it with homes only if you say yes.